Privacy Policy

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Last Updated: July 1, 2025

At Roots Realty NW, we understand that finding your home is a deeply personal journey, and that extends to the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at https://rootsrealtynw.com, interact with us, or use our real estate services.

1. Information We Collect

We collect information to provide you with excellent service and a personalized experience. This may include:

• Information You Provide Directly:
  • Contact Information: Name, email address, phone number, mailing address, etc., when you fill out forms (e.g., contact form, newsletter signup, buyer consultation request), subscribe to our newsletter, or communicate with us.
  • Property Preferences: Details about your ideal home (e.g., location, price range, bedrooms, features) if you are a prospective buyer.
  • Property Information: Details about your property if you are a prospective seller (e.g., address, features, desired sale price).
  • Consultation Details: Information shared during free consultations or appointments to help us understand your real estate goals.
  • Communication Content: Records of your correspondence with us via email, phone, or other channels.
• Information Collected Automatically (Website Usage Data):
  • Log Data: Your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
  • Cookies and Tracking Technologies: We may use cookies, web beacons, and similar technologies to enhance your experience, analyze website traffic, and understand user behavior. This helps us see which parts of our site are most popular and how users navigate. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

2. How We Use Your Information

We use the information we collect for various purposes aligned with providing you with exceptional real estate services:

• To Provide Services: To respond to your inquiries, schedule consultations, send you relevant property listings, conduct property valuations, assist with buying/selling processes, and fulfill our contractual obligations.
• To Personalize Your Experience: To tailor property recommendations and service offerings based on your preferences and interactions.
• For Communication: To send you newsletters, market insights, community updates, and other information you've opted into, or to provide updates on your transactions.
• For Website Improvement: To analyze website usage, identify trends, and improve the functionality, content, and user experience of our website.
• For Security & Legal Compliance: To protect our website and operations from fraud, enforce our terms and conditions, and comply with legal obligations.

3. How We Share Your Information

We value your trust and are committed to keeping your information private. We only share your information in limited circumstances:

• With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing services to you (e.g., website hosting, CRM systems, marketing automation, email delivery, professional photographers/videographers, virtual tour providers). These providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• With Other Real Estate Professionals (with consent): For active transactions, we may share relevant information with other real estate agents, lenders, title companies, inspectors, appraisers, or closing agents, but only as necessary to facilitate your transaction and typically with your explicit or implied consent as part of the service.
• For Legal Reasons: If required by law, court order, or governmental regulation, or if we believe it's necessary to protect our rights, property, or safety, or that of our clients or others.
• In Case of Business Transfer: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
• With Your Consent: We may share your information for any other purpose disclosed to you at the time of collection or with your specific consent.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Choices & Rights

You have certain rights regarding your personal information:

• Access & Correction: You can request to review or correct any personal information we hold about you.
• Opt-Out of Marketing: You can opt-out of receiving marketing communications from us by following the unsubscribe link in our emails or by contacting us directly.
• Cookie Preferences: You can manage your cookie preferences through your browser settings.
• Data Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.

To exercise any of these rights, please contact us using the information provided below.

6. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we might have any information from or about a child under 13, please contact us.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Roots Realty NW hillmannan@gmail.com, 208-290-5959, 104 S. 2nd Ave. Sandpoint, ID 83864.